“Times may be tough, but our State of UK Business Process Outsourcing report reveals a level of optimism we didn’t really ...

Sabio Distrupt single-day conference highlighted breakthrough implementations with AI applications in contact centres taking ...

SVL Business Solutions have signed a seven figure contract with Bluecrest to enhance customer service and operational ...

Contact centre operations can be optimised with Agentic AI tools in many ways, such as the automation of routine tasks, ...

Report Outlines the State of Gen Z’s ‘Human Skills’ in the Workplace - contact centre report availabe for free download from ...

In the modern contact centre, there’s no shortage of data. Interaction recordings, quality scores, adherence metrics, ...

FourNet unveils AI-powered contact centre ‘Agent’ that can think, act and learn. IntellAIgent is a leap forward in contact ...

To help businesses navigate rising customer expectations, Five9 recently partnered with Zogby Analytics to survey over 1,000 ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

What makes QuickTest a true CX monitoring solution is that it mimics how real users interact with your systems. It doesn’t ...

Get ready for LISTEN UK 2025 – the must-attend event for the CallMiner customer community! This free, multi-day experience is designed to elevate your conversation intelligence capabilities with ...