On the surface, the idea of personalizing a traditional brick-and-mortar shopping experience by integrating immersive solutions may seem counter-intuitive. Retailers can follow the examples of ...

The delivery-focused restaurant company founded by former Walmart executive Marc Lore is tapping veteran retail executives for two GM positions.

Amazon is making a major commitment to giving customers in small towns access to fast delivery.

Balsam Hills Studio (Street Level 1, Center Court) Balsam Hill Studio is bringing the magic of the holidays to Ala Moana Center year-round. Opening its second location in Hawaii, the store will ...

In September 2022, about a year after her August 2021 appointment as CEO, Simo marked Instacart’s 10th anniversary by publicly outlining the company’s strategy for the next 10 years and saying ...

Stakes are high when it comes to customer experience. More than half (53%) of consumers surveyed said they will abandon a favorite brand after experiencing as few as two poor interactions.

Kleinhenz’s comments came in the May edition of NRF’s "Monthly Economic Review,” which said the economy is “at a pivot point” after ending 2024 with 2.8% year-over-year gross domestic ...

Rite Aid is supporting its corporate transformation strategy with the hire of a new VP of diversity, equity and inclusion. The winners of Chain Store Age’s annual Breakout Retailers Awards were ...

"We're always looking for ways to bring more fun, value and ease to our customers' daily routines," Yaqub Baiani, VP of digital product management and experience at 7-Eleven Inc. "The new 7-Eleven ...

Last month, CardVault by Tom Brady opened a new location at the American Dream shopping and entertainment center in East Rutherford, N.J. This opening marked the chain’s fourth location.

“While we have continued to face financial challenges, intensified by the rapidly evolving retail and healthcare landscapes in which we operate, we are encouraged by meaningful interest from a ...

Several quick-serve restaurant chains are excelling when it comes to customer experience and loyalty.