Strong channel relationships do tend to benefit your operations and those of your partners, but ultimately, they’re for your ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

If you wish to convince your board members and C-level decision makers that loyalty programs, you need to know what customers ...

Both fast fashion giants announced on April 16 that U.S. consumers will feel the impact of Trump's tariffs sooner than they ...

Code A is not short for Code Adam despite what some shoppers and workers might think. In reality, it's actually called out ...

China trade war, fashion executives are facing an immediate reality: price increases. How should they communicate it to ...

If you thought attempts to shut down fraudulent SunPass websites would stop the annoying texts about unpaid tolls, that's not ...

High-street lenders are providing cash incentives for new customers - along with other benefits such as zero per cent ...

4. Respond to emails promptly. You may be busy, but responding to customer and prospect emails promptly is critical ― especially if successful lead conversion is your goal. If you know you won’t be ...

You’re probably used to getting (and ignoring) lots of information from your brokerage, mutual fund ... a trusted contact should know that, too. Know who can speak for the client Contacts should be ...

Car rental giant Hertz is warning that hackers have exploited a software weakness, potentially exposing customer data.

You can score some sweet deals on April 15 in some select restaurants like Burger King, Shake Shack, and more.