A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

The secondhand marketplace says consumers are already reaping the benefits of the AI-enabled customer service tool.

Also in this week's blotter, University Heights police are investigating a man's claim that another motorist pointed a gun at ...

To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set ...

Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

"Effective customer service consists of asking, 'What is it our customers want, how well are we providing it, and what must ...

Swiss-based global environmental monitoring solutions manufacturer ELPRO BUCHS-AG has announced the hiring of Marietta ...

Truegenics revolutionizes customer service with 'Madison,' its cutting-edge AI assistant, achieving 76% inquiry automation. This ...

It seemed like a simple order: whipped cream on frosted coffee. But, for a Chick-fil-A customer, it turned out to be a ...