From health to local government, central government to arms-length bodies, a tide of change is sweeping over the public ...

Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY), a global leader in next-generation digital services and consulting, today ...

Now more than ever, state and local government agencies need ways to streamline processes and improve operations. Fortunately ...

Delivering fast and efficient support is paramount for telecommunications companies. Here’s a close look at how one telecom ...

This survey explains how AI agents are transforming retail operations - and there are lessons for all business leaders.

The HR and recruiting sector has ranked as the second best for customer service, according to new research. The ‘Customer ...

Every morning before the teams go out to their service jobs, we have “nugget time” or “why time.” These nuggets are centered ...

The initiative aims to transform the country's human resource management (HRM) practices across government agencies by ...

Similarly, businesses that manage to integrate previously isolated data from different units – from finance and HR to ...

In this piece, I want to pay critical attention to the reform significance of the relationship between what has been called ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...