The scalding hot tea spilled into Michael Garcia's lap during a drive-thru handoff in 2023, leaving him with permanent damage ...

A driver involved in a traffic altercation followed the other driver into the drive-thru line at a Starbucks in Riverside, ...

In the past, Starbucks only formally tracked how much time customers spent at the handoff window in the drive-through. The previous CEO observed that waits were one of the reasons some customers ...