In a bid to combat fraud, the Social Security Administration (SSA) is halting telephone services for direct-deposit account changes.

Social Security will no longer let people change bank information by phone, alleging the practice is behind direct deposit fraud.

The Washington Post published an article (archived) titled "Social Security, facing pressure from DOGE, weighs big cuts to phone service." The story alleged that the Department of Government Efficiency (DOGE) initiative championed by Elon Musk was attempting to push the Social Security Administration (SSA) to cut its telephone service for claims processing and direct deposit transactions.

Those who need to change their direct deposit information with Social Security will have to do it online or in-person.

The Social Security Administration is increasing its protection against fraud by eliminating the risk of fraud associated with changing bank account information by telephone, and requiring people to prove their identities in person or through a two-factor authentication process online.

The Social Security Administration is implementing new changes that will affect millions of people who rely on the agency's telephone services.