The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

While I've certainly comparison shopped for insurance before, this time I was able to save more than $1,470 on my homeowners ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Using Hanlon’s Razor and maintaining empathy in customer service takes a little practice. It helps having a mentor like Bob ...

Finally, trust and transparency go a long way in ensuring customer satisfaction at the end of their journey. This means data ...

"Unshittification" is not always the result of "innovation"—sometimes it's just about treating people decently. Responding to ...

According to Newsweek, citing Coresight Research and Time Out, the U.S. saw 7,325 store closures in 2024. This year, the ...

And all of these qualities are solidly on display at The Sunset Diner, a family restaurant in the Wanamassa section of Ocean ...

Grant brings over two decades of experience with Western to the position, is implementing cross-functional, journey-based ...

A local institution since 1928, McClard's Bar-B-Q Restaurant has welcomed generations of locals, tourists and celebrities ...

I bring you greetings today from our customer service space in this column. This is an area of the field we are not only passionate ...