The hacker compromised a third-party contractor that provided support services. Grubhub says it 'proactively rotated any ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...

Xfinity, a subsidiary of Comcast, is one of the largest telecommunications companies in the United States, offering services ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Customers impacted were merchants, campus diners and diners who interacted with their customer care service, Grubhub said.

Improving the customer onboarding experience in an increasingly competitive and congested financial services industry is vital for both legacy banks and those in fintech serious about growth... Guest ...

Electricity supplier Delmarva Power has announced enhanced support for customers experiencing higher-than-usual winter energy ...

Many well-known online retailers and platforms in the Netherlands fail to provide easily accessible customer support, despite ...

Agentic AI can understand, decide, and act independently - which could change the fundamental nature of customer engagement ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...