ISPs say their “excellent customer service” is why users don’t switch providers ISPs tell FCC that mistreated users would switch to one of their many other options.

Mr. Dylan is on the money. You gotta serve somebody. We live in a service economy where most jobs, whether they are in healthcare, retail, education, or hospitality, involve providing some sort of ...

The Federal Communications Commission launched a formal review of the current customer service practices of cable, phone and broadband providers Wednesday. The probe, which was approved with a 3-2 ...

To counteract customer service "doom loops" the Biden-Harris administration says put customers seeking assistance from a real person through a series of menu options and automated recordings, the ...

The 5 rules of customer service . Rule No. 1: Exceed every patient's expectation. It is not enough to simply meet patient expectations. For the most part, patients don't want to spend money on ...

Customer satisfaction isn't about highly structured processes and programs but creating a culture of service.

New rules by the Department of Transportation are taking effect, giving airline passengers more leverage when things go wrong. This year, airline travelers are getting an early gift.

Advice; Miss Manners: Schooling customer service reps on grammar rules isn't going to help get your refund. Published: ; Feb. 21, 2024, 5:10 a.m.