Nationwide Building Society has issued an update to clarify the cut-off point to receive a bonus £175 payment. Savers joining ...

Almost two in five people have failed to scan at least one item when using self-checkouts, a survey has revealed. Also in Money today: Donald Trump's tariffs have wiped £200bn from the crypto markets ...

Automation is changing work, but human skills remain essential. New, automated organizational structures reveal why ...

The bank responded to say they were unsure what was causing the issue. A representative said: "I don't know why the limit is ...

By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...

A closer look at personalised shopping on ecommerce platforms in lieu of notification requirements and more under the draft ...

Here are five key shifts set to transform work and life in 2025 and the actionable steps leaders can take to navigate and ...

Customer service plays a pivotal role in shaping a business's reputation and driving customer loyalty. While businesses often ...

Taking care of customers has always been crucial to business success. In fact, stock experts have found that brand loyalty is ...

The budget airline updated its contract agreement with customers to prohibit inadequate clothing, bare feet and offensive ...

It's good to know the do's and don'ts before a Costco run. Otherwise, you might find yourself being shown the door, or worse, ...

As you hire more customer service agents, providing quality support across the entire team becomes a significant challenge. Without clear rules, agents may each handle critical tasks — like handling ...