Success in modern business hinges on a product’s ability to transform complicated processes into competitive advantages. For ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

The City of Hagerstown will open a new Customer Service Center at noon on Tuesday, Jan. 28, at 32 N. Potomac St.

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

The ingredients for digital transformation may be known, however, it is how they are mixed that determines the outcome.

By deeply understanding customer purchase behavior, Cavallo helps distributors uncover new revenue opportunities and preemptively address profit-reducing issues like churn GRAND RAPIDS, Mich., Jan. 23 ...

The change in technology over the last 20 years has been transformational and, in many ways, has spoiled customers, claims ...

Customers are advised to now visit the City’s main website to log-in to their account and conduct business related to their ...

The secondhand marketplace says consumers are already reaping the benefits of the AI-enabled customer service tool.

Korean biometrics firms have partnered with financial organizations to advance secure identity data management, simplify ...

Join us for an insightful webinar to discover how integrating the capabilities of Playvox by NICE and CRM systems can help ...

Traditional telecom networks generate massive amounts of data, but this information remains trapped in silos, limiting its ...