Dozens of Rogers Communications customers say they’re fed up with what appears to be an uneven playing field when they try to ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

The City of Hagerstown will open a new Customer Service Center at noon on Tuesday, Jan. 28, at 32 N. Potomac St.

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

The ingredients for digital transformation may be known, however, it is how they are mixed that determines the outcome.

The change in technology over the last 20 years has been transformational and, in many ways, has spoiled customers, claims ...

The secondhand marketplace says consumers are already reaping the benefits of the AI-enabled customer service tool.

Korean biometrics firms have partnered with financial organizations to advance secure identity data management, simplify ...