Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

The City of Hagerstown will open a new Customer Service Center at noon on Tuesday, Jan. 28, at 32 N. Potomac St.

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

The ingredients for digital transformation may be known, however, it is how they are mixed that determines the outcome.

The change in technology over the last 20 years has been transformational and, in many ways, has spoiled customers, claims ...

The secondhand marketplace says consumers are already reaping the benefits of the AI-enabled customer service tool.

Wizz Air, EMEA’s most environmentally-sustainable airline — according to CAPA, Centre for Aviation Awards for Excellence 2024 — has announced a key update to its customer support options as it ...

Korean biometrics firms have partnered with financial organizations to advance secure identity data management, simplify ...

Ask any centralized cryptocurrency firm to name one of their biggest priorities or challenges—and then count the number of ...

Access to records held by the City of Toronto is regulated by the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). The public has a right to ...

Using a VPN, or virtual private network, is one of the best ways to protect your online privacy. We review dozens every year, and these are the best VPNs we've tested. When the IBM PC was new, I ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...