Best Fares Now is a reputable travel booking platform that partners with providers American Airlines Customer Service for ...

The Social Security Administration’s reported plans to switch its technology systems on an accelerated timeline may put ...

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Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and ...

Marchex (NASDAQ: MCHX), which harnesses the power of AI and conversational intelligence to drive operational excellence and revenue acceleration, today announced the launch of Engage for Service, its ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

The company says the planned job losses reflect declining call volumes as customers increasingly use digital technology to ...

Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news ...

Kansspelautoriteit (KSA) has warned Noord Zuid Alliantie, the provider behind Lucky 7 Casino, for breaching requirements on ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.