Best Fares Now is a reputable travel booking platform that partners with providers American Airlines Customer Service for ...

The Social Security Administration’s reported plans to switch its technology systems on an accelerated timeline may put ...

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Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and ...

Marchex (NASDAQ: MCHX), which harnesses the power of AI and conversational intelligence to drive operational excellence and revenue acceleration, today announced the launch of Engage for Service, its ...

The company says the planned job losses reflect declining call volumes as customers increasingly use digital technology to ...

Kansspelautoriteit (KSA) has warned Noord Zuid Alliantie, the provider behind Lucky 7 Casino, for breaching requirements on ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

From a live Erica to an AI-driven Erica THE Bank of America (BOA) introduced Erica in 2018 as an AI-powered virtual assistant ...

Sky, which is owned by US media giant Comcast, plans to close three of its 10 call centres, located in central Leeds, ...

If you ever suspect fraud, report it immediately to your bank, the Cyber Crime Helpline, or through the National Cyber Crime ...