Are you committing any of these five customer service "worst practices"? Find the solutions--"best practices"–that can provide better results for your customers and your company.

Here are nine customer service best practices that need to be embraced by every employee in your company, every day they're on the job. I'd even argue that to call these nine customer service ...

Hire great people Smart business owners know that top-notch customer service comes from top-notch people. Hiring the right team and creating a people-first culture from the get-go is the best way ...

Customer service is one of the most important considerations for a business. Does yours meet these best practices?

Tricia Morris November 22, 2014 at 3:13 PM 5 Customer Service Best Practices to Take to the Bank image bankingcustomerservice2 777x1024.jpg 455x600 ...

Great customer experience best practices are not defined by what you offer, but how your customer feels when they engage with your products and service.

To build long-term loyalty and relevance, brands must evolve with their customers and stay aligned with their expectations.

Without a solid customer acquisition strategy, growth efforts will be futile. What’s your top business goal for 2020? If you’re like most retailers, acquiring more customers faster is a ...

While customer service is often thought of as delivered out of a contact center, some customer service must be performed in the presence of the customer.

To get started, consider this list of bad practices that could be derailing your company’s customer service efforts, courtesy of Rolling Stone Culture Council business leaders.

By following best practices and implementing a well-designed strategy for collecting feedback, businesses can leverage a very effective tool in symbols to improve customer satisfaction, drive ...