A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

The state’s governor is going into the new year with an updated commitment to improving government technology and digital ...

GenAI has the potential to enhance customer service productivity by 45% (McKinsey). However, most early GenAI projects in customer service have failed to meet cost reduction and CX goals. Gartner ...

In celebration of the people and practices that serve customers’ needs, 2023 has been a banner year ... [+] for customer experience. Customer Service Week runs from October 2-6 this year.

Our Contact Centers CCaaS channel delves deep into the evolving world of customer service best practices, best CCaaS platforms and how AI is changing the customer service landscape. Our editorial ...