ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.
Getty Images Renews Focus On More Authentic Disability Representation
Getty Images in partnership with Verizon and the National Disability Leadership Alliance has plans to encourage more accurate and diverse representations of disability.
Alphabet Inc. (NASDAQ:GOOG) Q4 2024 Earnings Call Transcript
Q4 2024 Earnings Call Transcript February 4, 2025 Alphabet Inc. beats earnings expectations. Reported EPS is $2.15, ...
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Best Live Transfer Campaigns: How BPO Debt Live Transfers are Reshaping Call Centers
Discover how BPO live transfers are transforming debt settlement and call centers by connecting high-intent leads instantly.
Trump’s Attempt to Freeze Grant Funding Leaves Nonprofits Reeling
Some groups said their funding was still blocked, even after the freeze had been rescinded. Others saw their money reinstated ...
How The Web Novel ‘Trauma Code: Heroes On Call’ Became A K-Drama
The doctors in the heart-pounding k-drama series 'Trauma Code: Heroes On Call' seem more like superheroes, saving lives while ...