As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Getty Images in partnership with Verizon and the National Disability Leadership Alliance has plans to encourage more accurate and diverse representations of disability.

Q4 2024 Earnings Call Transcript February 4, 2025 Alphabet Inc. beats earnings expectations. Reported EPS is $2.15, ...

Discover how BPO live transfers are transforming debt settlement and call centers by connecting high-intent leads instantly.

Some groups said their funding was still blocked, even after the freeze had been rescinded. Others saw their money reinstated ...

The doctors in the heart-pounding k-drama series 'Trauma Code: Heroes On Call' seem more like superheroes, saving lives while ...

A passenger jet hit an Army helicopter with three soldiers as the plane got ready to land at Reagan National near Washington, ...

A young worker has given a first-hand account of what working inside a mass scamming call centre is really like.

The Department for Work and Pensions (DWP) has issued a new update over "people who could be at work". It comes as Work and Pensions Secretary Liz Kendall said: "Millions of people have been left ...

It's a universal number, but it doesn't work the same everywhere. Here are some secrets of 911 and how they might affect you. There isn't a central 911 call center for everyone. In fact, not every ...

Do you want the Windows 11 Start menu on the left instead of the center position? Here's how to move it. When you purchase through links on our site, we may earn an affiliate commission.