Learn more about AI agents, advanced autonomous systems designed to perform specific tasks, make decisions, and collaborate with humans and other AI systems.

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences.

According to Expedia’s Help Center, customers should: Use the Official Website or Mobile App – Access self-service tools to modify or cancel trips, redeem credits, and check refund statuses without ...

And when asked on its postearnings call with analysts about the Trump ... Tomi Kilgore is MarketWatch's deputy investing and corporate news editor and is based in New York. You can follow him ...

Healthcare teams estimate they’d save up to 10 hours a week by using AI agents, according to a Salesforce survey released in tandem with Agentforce for Health. Salesforce is rolling out ...

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to modify the accents of English-speaking Indian customer service agents in real time.

In a YouTube demonstration, two AI agents engaged in a simulated customer service call regarding a hotel booking. Upon recognising that both were AI assistants, they abandoned traditional human ...

"What if an AI agent makes a phone call, then realizes the other person is also an AI agent? At the ElevenLabs London Hackathon, Boris Starkov and Anton Pidkuiko introduced a custom protocol that ...

The company integrated AI to streamline customer support but retrained call center agents as design consultants. The strategy helped the organization enhance employee value, contribute to revenue ...

Copyright 2025 The Associated Press. All Rights Reserved. This image from a National Highway Traffic Safety Administration report released on Jan. 14, 2025 shows a ...

Copyright 2025 The Associated Press. All Rights Reserved. Charlotte Hornets center Mark Williams (5) guards against Los Angeles Lakers forward Anthony Davis (3 ...