At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences.

Representing the buyer’s side of the deal were lead agent ... Center at 10415 and 10435 Riverside Drive in Palm Beach Gardens; and a $3.4 million sale of the 16,862-square-foot Quantum Corporate ...

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As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

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Three Filipinos who moved to Cambodia to work as call center agents opened up about the abuse they were subjected to after learning that the company was a scam hub. 'Alice', 'Weng', and 'Ben' were ...

Contact center agents ... interactions. Call centers today are experiencing record-high turnover, with the average annual rate reaching about 38%. The constant churn of agents not only increases ...

Call My Agent Berlin [working title] is heading to Disney+. The latest adaptation of the French hit comedy comes from Germany, telling the story of the Stern actors agency and its agents.

The new VoiceAI agents can field customer service calls to save time for contact center teams. The agents are capable of ...

eGain, the leader in AI knowledge management, is debuting eGain AI Agent for Contact Center, radically simplifying and improving the performance of agents in contact centers. Centered around making ...