The Social Security Administration’s reported plans to switch its technology systems on an accelerated timeline may put ...

Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news ...

Australia’s A$4.2 trillion supers system is facing increased scrutiny over mounting concerns about customer service. ASIC’s ...

What may be the first merchant-branded, automated clearing house-based pay-by-bank service has launched. Pay with Spire Inc., ...

The shift toward a unified customer lifecycle can’t be done at a surface, optics-only level. A cross-department meeting or ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Social Security's payment schedule stays the same in April, but those who get Supplemental Security Income benefits receive 2 ...

It's recommended that SNAP recipients change their PIN every month, and they should also check for skimming devices when ...

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

Cutbacks will likely "delay payments, cause more errors and could even crash the whole system within months," a claims ...

The Trump Administration said they are making changes to the SSA to prevent benefits fraud ... staff say The mounting customer service crisis at the SSA comes as the Trump Administration and ...

President Donald Trump’s nominee to lead the Social Security Administration told senators that he would swiftly improve the ...