Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

Are you looking for a simple and cost-effective way to improve the client journey? Overhauling your support desk is the ideal way to start. But, how can you do that without breaking the bank?

By Ankush Sabharwal AI Bots are dominant almost everywhere nowadays, performing numerous tasks, such as customer care and ...

Over the festive period, retail sales surged to $1.2 trillion globally and $282 billion in the US. It meant customer service teams were stretched thin as ...

Lyft and Anthropic are teaming up to bring AI powered apps and tools to Lyft products. The announcement comes months after ...

Nearly half the traffic on the internet is generated by automated entities called bots, and a large portion of them pose ...

New research from PensionBee, a leader in the UK consumer retirement market, reveals that while UK savers are open to AI ...