Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

Are you looking for a simple and cost-effective way to improve the client journey? Overhauling your support desk is the ideal way to start. But, how can you do that without breaking the bank?

Despite the fact that AI Bots are an opportunity for convenience and efficiency, giving them access to private conversations ...

New research from PensionBee, a leader in the UK consumer retirement market, reveals that while UK savers are open to AI ...

For people who hate making mundane phone calls, Google has an AI solution.

Can You Really Make Money with Chatbots? Grand View Research predicts that the global artificial intelligence market size ...

Nearly half the traffic on the internet is generated by automated entities called bots, and a large portion of them pose ...

Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult.

Content warning: this story includes discussion of self-harm and suicide. If you are in crisis, please call, text or chat ...

Therefore, emotional AI bots can be enhanced to ensure personalized customer services, which become a factor in businesses' desire for long-term healthy customer relationships. Application to customer ...