As Jim Dvorkin, our SVP of Customer Experience Products, puts it: “What we’re delivering is complete customer intelligence—comprehensive analytics that capture every voice conversation detail. When ...

3. More time and cost-effective VoIP faxing is vastly more cost-effective than telephony faxing. It doesn’t rely on expensive and aging physical equipment, and you don’t need to be wired up to the ...

Sales methodology, on the other hand, is the strategy or the principles behind how sales professionals engage with customers. Again, this is across all stages of sales. This refers to the approach to ...

Delivering exceptional customer experiences while maintaining operational efficiency is crucial for every business. That’s why we’re thrilled to announce the latest enhancements to RingCX, our ...

Your brand’s reputation is constantly being shaped in real time. A single viral review or a trending post can change public perception overnight. That’s why managing your reputation requires more than ...

First impressions matter, especially when you’re competing for audience attention after the event is over. Content Hub makes it easy, even for the less tech-inclined among us, to build a stunning, ...

Beyond operational efficiencies, AI-enhanced contact centers drive strategic business outcomes that resonate across the organization. 76% of respondents expect AI to significantly improve quality of ...

Connects the entire customer call journey—no more lost context between systems AI Agent Assist goes GA delivering measurable impact: half the call time, double the productivity BELMONT, Calif.-- ...

We are thrilled to announce the initial release of RingCX LeadSync for Zoho, a powerful extension designed to bridge the gap between your Zoho CRM and RingCentral 's RingCX Dialer. This integration is ...

Telecommuting, or working from home, is a work arrangement where eligible employees don’t travel to an office. Instead, they have a remote work location, such as their own home, and they rely on ...

The customer effort score measures the effort a customer puts in when making a purchase, resolving an issue, or having any interaction with a company. It is measured through surveys asking customers ...

For 150 years, this Private Religious University has been on a mission to develop students of faith, intellect, and character. Offering a rigorous curriculum that integrates both faith-based and ...