President Trump has re-designated Cuba as a state sponsor of terrorism, reviving stringent restrictions on travel and ...

Indian information technology solutions provider Mphasis has opened a new Centre of Excellence for Financial Services in ...

Chile, Uruguay, Costa Rica, Argentina, and El Salvador are the safest countries in Latin America for expatriates, digital nomads, and retirees.

While most companies were beginning to tinker with AI tools after ChatGPT’s viral debut in late 2022, iQor already had a 12-year head start. The global business process outsourcing firm known for ...

Companies in Mexico’s service sector are urging the federal government to reconsider its proposal to reduce the standard workweek to 40 hours.

Costa Rica is also drawing concern. While it remains outside the most dangerous tier, its homicide rate has risen from 11.56 in 2015 to 16.6 in 2024. Key port cities like Limón are emerging as major ...

Higher education in Latin America continues to suffer, with only one university from the region securing a spot in the latest QS’ top 100 global universities.

Madrid-based marketing and communications firm Llorente y Cuenca has acquired a 60% stake in Brazilian customer service and communications provider Digital Solvers, marking a significant expansion in ...

China is pumping billions into the Caribbean — building roads, wiring digital networks, providing surveillance equipment and deepening ties with governments from Guyana to Grenada. At first glance, ...

Agentic AI appears poised to deliver a far more devastating blow—to the very foundation of the BPO business: labor arbitrage.

The countdown to automation is no longer abstract—it’s already underway for many white-collar professionals in the United States.

French tech and outsourcing major Capgemini has announced the acquisition of Mumbai-based BPO firm WNS in an all-cash deal ...