A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

Also in this week's blotter, University Heights police are investigating a man's claim that another motorist pointed a gun at ...

"Effective customer service consists of asking, 'What is it our customers want, how well are we providing it, and what must ...

To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set ...

My fault a little, theirs a lot — and a resolution that, really, was a matter of dumb luck.

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

The secondhand marketplace says consumers are already reaping the benefits of the AI-enabled customer service tool.

The Virginia Employment Commission (VEC) has announced that it recently launched a newly revamped website, aimed to improve ...