HP has now reversed the move, citing 'initial feedback' and 'the importance of speaking to live customer service agents in a ...

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer ...

A satirical video falsely claiming Donald Trump has banned Indian customer service representatives is circulating on social ...

This could be because they don't know their lines or are nervous. You should treat these as red flags—legitimate customer ...

Deep analysis of customer feedback will naturally shorten the gap between what your customers want and what you think they want. VoC marketing a ...

Meal delivery services give consumers a convenient way to make home-cooked meals by delivering fresh, pre-measured ...

Members of the Jamestown Area Chamber of Commerce Ambassador Committee presented the January Customer Service Award to Sammy ...

Decades from now, when historians look back upon the first five years of the 2020s, two critical developments will stand out ...