Dallas-based telecom giant AT&T now says that if customers lose internet or phone service, they'll get a refund for the day.

The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...

AT&T promises to email or text customers when there’s an outage and credit them for a full day’s worth of service if the ...

Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is ...

While many customer service reps are dedicated employees who would never attempt fraud, there are bad actors, and accidents ...

After a series of issues last year, AT&T is starting 2025 with a promise that it will be better going forward.

AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers — losing service to ...

AT&T announced a new guarantee program that will see the telecom giant provide billing credits to wireless and fiber ...

As AT&T's five-days-a-week office return begins, employees say getting an open desk can require arriving early.

AT&T notes that some residential fiber customers in multi-dwelling units "have an account with AT&T but are not billed by AT&T for Internet service." In the case of outages, these customers would not ...

A former AT&T employee was arrested for adding unauthorized phone and tablet lines to customers’ accounts in order to make ...

Fourteen years after an ice storm marred the one and only North Texas Super Bowl, weather is poised to impact the playing of a fairly significant college football game there.