Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

Despite a steady labor market, many U.S. companies are under pressure to reduce costs because of global uncertainty linked to ...

Klarna opens a direct line to CEO Sebastian Siemiatkowski for its customers to offer feedback and ask questions – with the ...

Ali Ghodsi, CEO of Databricks, said people underestimate how difficult it is to fully automate tasks and take humans out of the loop.

Klarna has partnered AI-powered gifting platform Nift to deliver personally tailored gifts to shoppers to boost customer loyalty.

I asked an AI chatbot based on Klarna's CEO to share its views on artificial intelligence.

In an AI-driven era when some big brands are ditching mid-level staff, Starbucks is trying something to revive its fortunes.

New listings in the U.S. have bounced back sharply in recent weeks, with some eye-popping debuts stoking hopes of a sustained ...

The CEO of layaway startup Klarna is claiming that AI is coming for your white-collar jobs — even though such a project ...

Klarna has partnered with the Nift gifting platform, offering Klarna users a choice of gifts at key points in the purchase ...

Multiverse Computing, the global leader in quantum-inspired AI model compression, has developed CompactifAI, a compression technology capable of reducing the size of LLMs (Large Language Models) by up ...