Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

Investor Fidelity bumped up Lenskart's valuation to $6.1 billion as the eyewear retailer plans a D-Street debut. This and ...

Despite a steady labor market, many U.S. companies are under pressure to reduce costs because of global uncertainty linked to ...

The private equity industry hasn't been immune to the long arm of the Trump administration's policy uncertainty. The ...

The buy-now-pay-later pioneer says automation may herald a recession, but letting people pay for pizza in installments will ...

Klarna opens a direct line to CEO Sebastian Siemiatkowski for its customers to offer feedback and ask questions – with the ...

Ali Ghodsi, CEO of Databricks, said people underestimate how difficult it is to fully automate tasks and take humans out of the loop.

Klarna has partnered AI-powered gifting platform Nift to deliver personally tailored gifts to shoppers to boost customer loyalty.

I asked an AI chatbot based on Klarna's CEO to share its views on artificial intelligence.

According to Axios, Anthropic CEO Dario Amodei warned that up to 50 percent of junior white‑collar jobs in fields like law, ...

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with ...

In an AI-driven era when some big brands are ditching mid-level staff, Starbucks is trying something to revive its fortunes.