Amjad Al Sabbah of Sprinklr, and Francoise Russo of Aramex share how they are enabling hyper-personalised, AI-powered customer journeys ...

AnyChat connects enterprises to multiple chat and e-commerce platforms, including LINE, WhatsApp, Messenger, Instagram, ...

Vendasta, an AI customer acquisition and engagement platform, today announced the general availability of Conversatio ...

The feature will be available in the markets including India, Indonesia, the Philippines, Malaysia, Singapore and any region with WhatsApp users.

Airtel Nigeria has taken a significant step forward in customer-centric innovation with the launch of Airtel Assist. This ...

Kustomer, the leader in AI-powered customer service, today announced a $30 million Series B funding round led by Norwest, with continued support from Battery Ventures, Redpoint Ventures, and Boldstart ...

Convozen.AI, the conversational intelligence suite developed by proptech platform NoBroker, has launched a new no-code platform that allows businesses to deploy advanced agentic bots on WhatsApp ...

Meta faces Italian regulator's probe over AI service in WhatsApp Jul. 30, 2025 5:06 AM ET Meta Platforms, Inc. (META) Stock By: Ravikash Bakolia, SA News Editor 4 Comments Play (2min) kenneth-cheung ...

According to MarketsandMarkets, the global AI-for-customer-service market was valued at USD 12.06 billion in 2024 and is projected to reach USD 47.82 billion by 2030.