Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is ...

A GMC spokesman said there was an increasingly 'consumerist' approach by patients. 'We are only able to consider the issue of fitness to practice, and a significant proportion of the complaints we ...

Healthcare complaints from patients (or someone speaking on their behalf) about failures in service provision are common. They might, for example, be about medical errors or poor-quality care.

Through portraits and sculptures, medical students at Université de Montréal are sharpening their observation and communication skills so that they can better care for future patients.

UCSF is recognized globally for innovative treatments, advanced technology and pioneering research applied to patient care. Our team of physicians includes leading experts in virtually all specialties ...

Through portraits and sculptures, medical students at Université de Montréal are sharpening their observation and communication skills so that they can better care for future patients. Aspasia Karalis ...

Here's the story behind the numerous lawsuits, and what patients can do if they face legal action to pay medical debt.

Patients may issue a verbal complaint to any CWU Student Health Services employee in person or via phone call. If the complaint is not resolved at the time the complaint is made, a formal grievance ...

Our art critic goes room-by-room through New York’s Gilded Age house museum, reopening after nearly five years. Don’t miss the new upstairs galleries. By Holland Cotter The darkly comic ...