A Fort Worth hotel and its management group have been sued after one of its employees allowed a stranger into the hotel room ...

HEI Hotels and Resorts (705) ranks second and White Lodging (704) ranks third. The North America Third-Party Hotel Management Guest Satisfaction Benchmark, now in its fifth year, evaluates guest ...

Taking bookings over the phone is no longer enough in our industry, where efficiency, organization and productivity are being digitally squeezed for every penny they bring to the table.

The benchmark includes third-party hotel operators with more than 14,000 rooms under management and is based on 3,804 guest responses for branded hotel stays from May 2021 through May 2022.