Reaching a customer segment that wouldn’t typically seek your services requires careful positioning and outreach.

Frank Bisignano, who pledged to improve customer service, told Senate Democrats he had “never thought about” making the ...

AI can be a starting point for content, but it shouldn't be the final product. This strategy adds authenticity to ...

Ring founder Jamie Siminoff inspires the transmission and distribution workforce in his keynote address at DISTRIBUTECH in ...

Human beings, with all that they bring to this complex relationship between the interrelated parts of the system, will make ...

As business leaders, we typically focus on products (which are important), but we often forget a crucial part: the customer's ...

Centuri Holdings, Inc. (NYSE: CTRI) ("Centuri" or the "Company"), a leading, North American utility infrastructure services company, today announced several significant customer awards to begin 2025.

The Social Security Administration is partially backtracking on a plan that would require all new and existing beneficiaries ...

If you're always disappointed in your restaurant meal, there's a really easy trick to getting better food and better service.

U.S. regulators are recalling more than 46,000 Cybertrucks, the eighth recall of the Tesla vehicles since deliveries to ...

Google is doubling down on building out its AI business in the U.K. On Monday morning in London, the CEO of Google DeepMind, ...