Hercchend’s purchase of Palace Entertainment’s theme park properties give hope to fans familiar with the company’s operation ...

Ring founder Jamie Siminoff inspires the transmission and distribution workforce in his keynote address at DISTRIBUTECH in ...

THELMA OSUHOR is the operations director, services, Sub-Saharan Africa at GE Vernova’s Gas Power. In this interview with ...

The people at Cloudflare understand that message in big, block letters. The San Francisco cybersecurity company has been ...

We are in the artificial intelligence era, where organizations are embarking on a transformation journey, unicorns are ...

It seems everyone’s goal is advancing the industry and the equipment dealers whose commitment to continuous improvement now ...

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The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

AARP Executive Vice President and Chief Advocacy and Engagement Officer Nancy LeaMond issued the following statement on the implementation of customer service changes announced by the Social Security ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

High-quality customer service is consistently highlighted as a critical factor in determining overall consumer satisfaction ...