Plc, has emerged among the top five banks, in various survey segmentations, in the KPMG 2024 West Africa Banking Industry ...

A recent survey shows improved customer service in SME banking as financial institutions in Ghana and Nigeria seek long-term ...

Honored for outstanding service, NorthStar Moving earns top spot for the second yearLos Angeles, CA, Jan. 08, 2025 (GLOBE ...

To create offerings that truly resonate with users, tech companies need to prioritize empathy and human-centered design.

United Bank for Africa (UBA) Plc has cemented its position as a leading customer-centric institution, emerging among the top five banks, in various survey segments, in the recently released KPMG 2024 ...

Let’s look at the tools and strategies that will allow you to take emotional agility beyond theory and turn it into a ...

COMPLAINT resolution remains the weakest pillar of customer experience in Nigeria’s retail banking sector, according to ...

Master the art of routing with ready-to-use IVR scripts and examples designed to save time, improve efficiency, and boost ...

Mohandas Pai's criticism comes on the heels of a damning assessment of IndiGo’s customer service in a recent survey by ...

Chatmeter, the leader in multi-location customer intelligence, today released its 2025 Gym Reputation Ranking Report, which used AI to analyze the ten largest fitness chains in the US based on ...