Agentic AI can understand, decide, and act independently - which could change the fundamental nature of customer engagement ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

Swiss-based global environmental monitoring solutions manufacturer ELPRO BUCHS-AG has announced the hiring of Marietta ...

Handling the financial aspects of an inheritance can often be challenging and time-sensitive. While awaiting the estate ...

Traveling with family can be stressful – and even more so if you don't have adequate travel insurance protection for the trip you saved up to go on. Issues like flight delays an ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Once viewed as cost centers focused solely on efficiency, contact centers are now emerging as pivotal value centers that enhance brand loyalty and lifetime customer value. Is AI helping? You bet.

To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set ...

While marketing traditionally owns customer experience, today's CX challenges demand involvement from operations, finance, HR ...

Wizz Air, EMEA’s most environmentally-sustainable airline — according to CAPA, Centre for Aviation Awards for Excellence 2024 — has announced a key update to its customer support options as it ...