The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Most retail leaders do not expect their customer service scripts to carry legal consequences. After all, they are meant to be ...

In a further crackdown on under-fire water suppliers, new rules have kicked in that should provide faster payouts to customers when firms fail to deliver ...

Marketing, product and customer service should all contribute to building a consistent, thoughtful experience. When AI is part of a connected strategy rooted in real understanding, every ...

A national park tour guide is an example of leadership in action. It’s not just about showing people around but about ...

Section 2 empowers the Secretary of State to issue regulations that require data holders to provide customer data either “(a) ...

AI automation is expected to threaten 300 million jobs globally by 2030. Learn which roles are most at risk and discover five ...

Two weeks into Tesla’s invite-only ride-hailing service, CEO Elon Musk’s die-hard fans are amazed, but it’s not clear anyone ...

MUMBAI : For many Indians, bank lockers, once the silent sentinels of family gold and property documents, represent not just ...

The firm gave Amazon shoppers four clear rules to help avoid scams on Prime Day: Always shop directly through Amazon's ...

Moe Abdula, vice-president of customer engineering at Google Cloud, discusses the shift from AI experimentation to production ...

As AI agents and automation improve efficiency, we're heading toward a world where billion-dollar companies might be built ...