Delta Airlines is one of the world’s leading airlines, known for its extensive network, exceptional in-flight experience, and ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

But Google search is unique as the planet’s most widely used online service and the front door to the world’s information.

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

the automation and self-service can evolve.” In other words, once AI has the customer’s information, it should be used appropriately to eliminate needless steps (also known as friction ...

such as updating an address or billing information. In some instances, they also take orders and process returns, refunds or payments. Customer service representatives may provide support over the ...

The CFPB ordered Block to update its business practices to comply with the law, pay between $75 and $120 million to users ...

Positive customer service experiences are important for ... These chatbots can proactively engage customers, provide relevant information and guide users through various touch points throughout ...