Success in modern business hinges on a product’s ability to transform complicated processes into competitive advantages. For ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

The City of Hagerstown will open a new Customer Service Center at noon on Tuesday, Jan. 28, at 32 N. Potomac St.

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

The change in technology over the last 20 years has been transformational and, in many ways, has spoiled customers, claims ...

The secondhand marketplace says consumers are already reaping the benefits of the AI-enabled customer service tool.

Korean biometrics firms have partnered with financial organizations to advance secure identity data management, simplify ...

General Motors and OnStar are barred from selling customer geolocation and driving behavior data for the next five years ...

Access to records held by the City of Toronto is regulated by the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). The public has a right to ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...