Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an ...

The secondhand marketplace says consumers are already reaping the benefits of the AI-enabled customer service tool.

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

The America's Best Customer Service 2025 list includes five c-store brands and five gas station brands, with three companies ...