How thoroughly and frequently does your company track comments left by clients? Knowing what to do when a negative review or ...

Social Security's acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency's ...

Almost 4,000 years ago, a Mesopotamian man named Nanni was so disappointed with the copper he bought from a trader named ...

I'm amazed that there has been no comment or letter in the Herald for the last two weeks about the roadworks in Farnham town centre. Perhaps everyone is just too accustomed to the frequent congestion ...

In a very similar letter to the one from Kennewick, the Mead School Board outside Spokane also asked for federal intervention on the issue, but stopped short of filing a formal complaint.

In their letters they confirm the steps the body took to investigate complaints or the conduct of former officers, an analysis of the evidence and their opinions. Article continues below In total ...

Customer service can make or break a business. Put yourself in the shoes of a customer; you’ve encountered a problem with your product and need to contact support. If you get a resolution quickly, you ...

In today's competitive market, every business aims to achieve 100% consumer satisfaction to establish itself as a trusted brand. However, there are times when products or services fall short of ...

a report revealing that Indian consumers spent over 1,500 crore hours last year waiting to lodge customer service complaints. The ServiceNow Customer Experience report analysed the widening gap ...

It surveyed 5,000 Indian consumers and 204 Indian customer service agents. As many as 80 per cent of Indian consumers now rely on AI chatbots for essential services like checking complaint ...

US aerospace major Pratt & Whitney on Wednesday announced the establishment of a new Customer Service Centre (CSS) in Bengaluru. As part of the company's India Capability Centre, the new facility will ...