Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and ...

Navigating air travel can sometimes be stressful, but JetBlue's customer service aims to make your experience as smoot ...

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Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news ...

FILE--In an Aug. 30, 2012 file photo people walk past chestnut trees and graves at Pere Lachaise cemetery in Paris. It seems ...

How to Contact Expedia Customer Service? Getting in touch with Expedia customer service is simple, with multiple optio ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

The company says the planned job losses reflect declining call volumes as customers increasingly use digital technology to ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization, security and scalability. After decades of working in the ...

Kansspelautoriteit (KSA) has warned Noord Zuid Alliantie, the provider behind Lucky 7 Casino, for breaching requirements on ...

Prioritizes faster responses to routine inquiries via automated systems and intelligent call routing; Timely and proficient ...