Which companies have the best customer service? Amazon, Shein, Costco among top-rated brands
A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.
Government Technology14d
Better Customer Service Part of Colorado’s 2025 Tech Plan
The state’s governor is going into the new year with an updated commitment to improving government technology and digital ...
Destination CRM4mon
GenAI for Customer Service –Pitfalls and Lessons Learned
GenAI has the potential to enhance customer service productivity by 45% (McKinsey). However, most early GenAI projects in customer service have failed to meet cost reduction and CX goals. Gartner ...