The state’s governor is going into the new year with an updated commitment to improving government technology and digital services. The push relies heavily on making contact centers more efficient.

What are the best email marketing trends that can help your business get ahead of the competition? From using a lead magnet ...

Engaging Outlook on SMS Marketing As we near 2025, SMS marketing is on the brink of substantial changes with the TCPA ...

Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

Despite allegations that the phrase once ended with "in matters of taste," we found no evidence to support the claim.

Regularly update training materials to reflect the evolving landscape of customer service best practices. By embedding customer service deeply into the ethos of your Shopify store and empowering your ...

The best merchant account service providers offer a wide range of features while also keeping fees low. You may also want a provider that specializes in your industry. We’ve narrowed down the ...

An answering service ... customer satisfaction, increase profitability and connect with your customers directly in a more sustainable way. Keep reading to learn about some of the best answering ...

Data governance may best be thought of as a function that supports an organization’s overarching data management strategy. Such a framework provides your organization with a holistic approach to ...

The best broadband companies offer great service at a great price ... whatever score they get in our customer survey. They must also be signed up to two new schemes from Ofcom: its codes of practice ...

We know how important it is to have a reliable connection, good customer service and value for money – that's why we survey thousands of broadband customers across the UK to find out exactly what they ...