By identifying friction points and translating them into actionable insights, CX teams help ensure innovation is grounded in real user needs, rather than assumptions. They prevent businesses from ...

Buxton, a leading provider of consumer analytics solutions, is excited to announce the acquisition of Audiense, an innovative consumer intelligence and social insights platform. As Buxton’s second ...

Artificial intelligence is at the forefront of transforming customer intelligence, enhancing engagement, and optimizing ...

Think status go, rather than status quo. It goes without saying that customers are the lifeblood of any company ...

Portuguese fashion brand Parfois Group has partnered DXC Technology, a provider of technology services, to refine its ...

ChurnZero, the platform and partner for customer growth, has launched a groundbreaking integration with Synthesia, the leading AI video platform for business, that redefines how customer teams educate ...

Brands racing to adopt AI in marketing are finding that human insight holds the key to turning automation into lasting customer loyalty.

For example, Railbookers Group uses AI to uncover travel trends and reveal what is driving the popularity of destinations.

This collaboration will allow the insurance leader to leverage automated voice analytics and artificial intelligence (AI) to ...

Understanding your ideal customers requires continuous research, segmentation, behavior analysis, and relationship-building.

Artificial intelligence (AI) is no longer a futuristic concept—it’s a powerful force that is reshaping industries across the ...

Paytronix, the leader in guest engagement for restaurants and convenience stores has announced the launch of its partnership with innovative multi-unit guest feedback and guest experience ...