David R. Gergen, who helped craft and protect the image of four presidents as a senior White House communications adviser and ...

A South African man’s TikTok about quitting his call centre job due to its repetitive nature had viewers laughing and sharing ...

In the dynamic world of business, individuals like Clint embody the spirit of transformation. Discover how one man's ...

Call centers “can’t keep people, because it’s just a really, really challenging job,” said Adnan Iqbal, co-founder and CEO of Luma Health, which creates AI products to automate some call ...

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions.

Delhi Police have dismantled a fraudulent job racket, arresting 14 individuals, including the ringleader and six women, who operated an illegal call center. They impersonated recruiters on job ...

A Pueblo AT&T call center that opened in 2006 and employed nearly 500 people at its peak is set to close in June. Here's what we know.

For years, North Korea has been secretly placing young IT workers inside Western companies. With AI, their schemes are now more devious—and effective—than ever.

Without scientist Kseniia Petrova’s expertise, no one can fully unlock the data’s potential, putting crucial advancements in early cancer detection at risk.