Modern Healthcare12h
Seeking human empathy, health insurers turn to AI
Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...
Observe.AI extends its contact center platform with new VoiceAI agents
The new VoiceAI agents can field customer service calls to save time for contact center teams. The agents are capable of ...
Dominion Energy's 88% Data Center Demand Spike Could Get the Dividend Growing Again
Dominion Energy (NYSE: D) is one of the largest regulated utilities in the United States. At the moment, it's offering a ...
TMCnet2d
98% of Contact Centers Are Using AI, and 61% Are Experiencing More Difficult Conversations, According to New Calabrio Research
The report shows 98% of respondents confirming varying levels of AI technology integration into their contact center operations. The most deployed AI tools include chatbots and voicebots, chatbot ...